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This page was printed on Mar 27, 2021. For the current version, visit https://help.shopify.com/en/manual/orders/status-tracking/order-status-email.

When you confirm or ship orders, your customers can automatically receive an email that links them to their order status page. To automatically include a link to the order status page in shipping and order emails, complete the following steps.

Updates

Note

The MAC, a $34.5 million recreation facility, is approximately 190,000 sq. And includes: 20,000 square foot weight and fitness room (90+ pieces of cardio equipment, 4 circuit training units & a free weight area). Get Our Monthly Scoops. Sign up for our email list to get the latest updates & specials.

Shopify's SMS templates include a link to the order status page.

Step 1: Set up your email templates

Email templates control the information that's sent to customers. You can use Shopify's default email templates, or custom email templates. The following email templates can include a link to the order status page:

IAC MAC Task Order or BCO Task Order funding. This is the amount of funding that will be placed on contract and used by the contractor to perform the tasks in the performance work statement. This is a percentage of the amount of funding that will be placed on contract. WebUpdater for Mac will not update devices to use beta software. For some device updates, this software will clear user memory, including 'Recent Finds' and 'Favorites.' Please back up important data such as routes, tracks, and waypoints prior to updating.

  • Order confirmation
  • Shipping confirmation
  • Shipping update

To set up these emails so they link to your customer's order status page, select the option that best describes you:

  • I haven't customized my email templates.
  • I'm not sure if my email templates have been customized.
  • I have customized my email templates.

I haven't customized my order confirmation or shipping email templates

If you use Shopify's default templates, then your email templates automatically include a link to your customer's order status page.

To add a tracking number, follow these steps:

  1. Add tracking numbers to your orders. The order status link is emailed to your customer automatically when you update orders with tracking numbers.

  2. Test the functionality.

I'm not sure if my email templates have been customized

If you're not sure if you or staff customized your email templates, then here's how to check:

  1. From your Shopify admin, go to Settings > Notifications.
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  1. From the Shopify app, go to Store > Settings.
  2. Under Store settings, tap Notifications.
  1. From the Shopify app, go to Store > Settings.
  2. Under Store settings, tap Notifications.
  1. In the Email templates section, click the Order confirmation email template. If you have customized an email template, then there is a Revert to default button at the bottom of the template page.

    • If you see a Revert to default button, then follow the steps below for customized templates.
    • If you don't see a Revert to default button, then follow the steps above for default templates.
  2. Repeat these steps for the Shipping confirmation and Shipping update email templates.

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I have customized my email templates

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Because you customized your order confirmation, shipping confirmation, or shipping update templates, Shopify can't include a link to the order status page in the emails.

To include a link to the order status page in a custom email template, do one of the following:

  • Click Revert to default (this erases any other customizations you made).

  • Manually add the order status URL to your templates.

Caution

Clicking Revert to default can't be undone and removes any email template customizations you made.

Manually add the order status URL to your email templates

To make sure that your order and shipping emails include the order status URL link for your customers, you can add some Liquid code to the Shipping confirmation, Shipping update, and Order confirmation templates.

Caution

This is an advanced tutorial and is not supported by Shopify. Knowledge of web design languages such as HTML, CSS, JavaScript, and Liquid is required. We suggest hiring a Shopify expert if you are not comfortable proceeding with the following tutorial.

Steps:

  1. From your Shopify admin, go to Settings > Notifications.
  1. From the Shopify app, go to Store > Settings.
  2. Under Store settings, tap Notifications.
  1. From the Shopify app, go to Store > Settings.
  2. Under Store settings, tap Notifications.
  1. Click the template that you want to edit to open it in the online editor.

  2. Find the following section if it exists:

    If that code does not exist, then add the code in step 4 wherever you want the link to appear in your emails.

  3. Replace it with the following:

    You can change this message to fit your brand. The only requirement is to copy (ctrl + C on a PC or command + C on a Mac) and paste (ctrl + V on a PC or command + V on a Mac) the {{ order_status_url }} code exactly as it appears here.

Step 2: Add a tracking number to an order

After your email templates are set up to send a link to the order status page, you need to add tracking numbers to your orders.

Step 3: Test the functionality

After setting up your order status emails, test your checkout experience by placing a test order. This is important if you added any code to the Additional scripts box or custom code from a third-party app.

Steps:

  1. Follow the instructions for placing a test order. Use your email when checking out, and select a supported shipping carrier.
  2. From your Shopify admin, fulfill the order and add a tracking number to it.

If you use a third-party app and notice anything unusual, then there could be a conflict with custom code from a third-party app. Contact the app developer to resolve the issue. You can find their information by searching for the app's name in the Shopify App Store.

Reservations are temporarily suspended at this time

Many areas of the Campus Recreation facilities are available for reservations and rentals by contacting Durl Rather, Associate Director for Campus Recreation. Durl’s office is located in room 101 of the Maverick Activities Center. He may also be contacted at 817-272-3277.

Pictures of the facility can be viewed at our Flickr Account.

STUDENT ORGANIZATIONS

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UTA Student Groups need to bring a completed and approved campus information sheet from Student Governance and Organizations and submit to Durl Rather, Associate Director for Campus Recreation.

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OFF-CAMPUS GROUPS

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Off-campus groups should fill out the following forms and email to Durl Rather or drop off at Durl’s office, which is located in room 101 of the Maverick Activities Center. He may also be contacted at 817-272-3277.